| For the rest of us who aren't computer people and just want the thing to work, presented here is a simple executive summary of how to go about using this site. Also some answers to some questions. 
- Two-tiered tabbed site navigation, so innovative and non-obvious it may be in violation of various patents. Move your computer mouse so the arrow on the screen is over the word you want, then press and release the left button on the mouse. Top tabs choose section, bottom choose subsection.
- A standard "shopping cart" abstraction. Add desired products to this "shopping cart" by viewing the respective product pages (see above), entering the quantity desired into the quantity field, then pressing the Enter key on your keyboard. Further directions then follow, including how to place your order, either via online "checkout", or faxable purchase order.
- Your optional personal user account. Once properly signed in, click your user name to view and modify individual site preferences, or alternatively, click Sign Out to sign out of the account on the computer that you're currently using. Click here for more information and for quick registration of a free account.
- The page title of the page currently being viewed.
- The page content of the page currently being viewed.
Frequently Asked Questions| Q: | My computer internet is broken. How can I upload my search engine screen saver? | | A: | You're probably trying to refer to the printer you're trying to fix. In this case, you want to locate the model name of the printer, which is usually written on the front (like HP LaserJet 4000). Enter this into the front page (between the cartoon pictures), and our Solutions Center will assist you from there. See above diagram for general site usage assistance. |
| | Q: | Do you accept purchase orders? | | A: | Yes, from USA schools, hospitals, government institutions, and other public facilities. Add desired items to "shopping cart", and then click the faxable purchase order link instead of the online checkout link. |
| | Q: | Where are you located? What's your phone number? | | A: | Click here. The billing department's phone number is for orders only. Though they incidentally happen to know more about office equipment repair than many computer and printer repair shops and support lines, they will not be able to help you in any other way besides billing. |
| | Q: | Do you ship to [insert country here]? Does your video tape play in [format here]? | | A: | We ship worldwide, have video tapes to match all formats, and parts to match most voltage ratings (they will be specified otherwise, and the 220V crowd will be prevented from ordering them in those instances anyway). |
| | Q: | I am a [insert position here] for [insert product or country here]. Can you buy something from us, or can we sell something of yours, or can you hyperlink to our internet homepage, or can we post solicitations on your support forums, or can we get a list of your visitors' email addresses? | | A: | No. Go away. |
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