This officejet All-in-One is about three years old, has printed 988pages according the counter I can check on the display.
Out of a sudden it keeps saying that it's out of paper, even when a pile of - say 20 sheets - of paper are in it's tray.
I am used to it's long time of mussing before starting to print. It will still muss after I issue a print command, will send the cartridges to the right and back to the left, then asks for paper, requesting me to press after loading.
I noticed that, looking into the printer from the rear with the gray cover being off, I do not see the rubber covered roller hanging down on the paper stack turning - I suspect the problem to be there. Maybe the drive for this roller is broken, thus the roller will not feed the paper.
I had HP support yesterday on the chat. HP will not repair.
Has anyone had a similar problem? How do I open the bottom to get at the drive? How to repair it?
Thanks!
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